Privacy Policy
Last Updated: January 1, 2025
1. Introduction
RightTouch Wyoming Tree Services ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you request services, contact us, or submit inquiries through our website. This may include:
- Name and contact information (address, email, phone number)
- Property details and service location
- Payment and billing information
- Service preferences and special requests
- Communication history with our company
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, and browsing behavior through cookies and similar technologies.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our tree service offerings
- To process service requests and schedule appointments
- To communicate with you about services, estimates, and scheduling
- To process payments and maintain billing records
- To send service reminders and follow-up communications
- To improve our website and customer service experience
- To comply with legal obligations and protect our rights
- To send promotional materials if you have opted in to receive them
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- With service providers who assist in our business operations (payment processors, scheduling tools)
- With insurance providers when necessary for claims or liability purposes
- When required by law or to respond to legal process
- To protect our rights, property, or safety, or that of others
- In connection with a business transfer or acquisition
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Billing and service records are typically retained for seven years for tax and legal purposes.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information in certain circumstances
- Opt-out: Unsubscribe from marketing communications at any time
- Restriction: Request that we limit how we use your information
To exercise these rights, please contact us using the information provided below.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings, though disabling cookies may limit some website functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
RightTouch Wyoming Tree Services
3056 Dixie Ave SW Suite H
Grandville, MI 49418
Phone: (616) 226-1627
Email: hello@wyomingtreeservices.com
13. Michigan Consumer Privacy
Michigan residents have specific privacy rights under state law. If you are a Michigan resident and have questions about your privacy rights, please contact us using the information above.